A Tale of Extremes…

My job puts me into contact with a lot of different people from all over the world. I have met people from each continent except Antarctica and each state.

Some are sweet and love you the minute that you smile at them and ask if they need any help. Others come in with an attitude and will hate you the minute you open your mouth. The last two days, I have had more extremes come in than ever before. Maybe its the weather that is affecting people, who knows.

Today was the third time in two days that I have been yelled at by people because I wouldn’t give them extra maps. One man claimed that he had paid us for his maps and got rather angry when I told him that we did not sell our maps. Another one demanded 40 maps for his group…this one made me a little angrier because it was a German group and then he asked me to help him plan his tour out. I doubt they got a good tour.

Today’s winner, though, was a young man who is about to be married. He started off by praising the place I work and the maps that we have and then asked if he could have a whole big bunch. I gave him one and told him that he could photocopy it…and then 10 minutes later I was giving him the name of my supervisor because I wouldn’t give him (a taxpayer) all the maps that he wanted.  Such a jerk about it also…he threatened to go to my top boss. Doesn’t seem worth it, does it?

In the end, I won and he left. I think that my control of my temper and reaction to people getting mad at me have both improved incredibly this year because of work. Nothing like getting a slightly tougher skin, right?


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